FAQ

Below you will find answers to frequently asked questions about the project. For further questions, please contact your team captain, send an e-mail to info(at)schrittauftritt.ch or call the helpline 061 606 95 89 (Basel-Stadt Sport Office).

 

  

Who enters pace totals at www.schrittauftritt.ch?

It doesn't matter. Team members can enter their totals themselves, or the team captain can do it for everyone.

How often should paces be entered?

Ideally every day.

Pedometer

How does the pedometer work?

You should clip your pedometer to one side of your belt or waistband at hip level. It counts paces by reacting to the movement of your hip.

You can open your pedometer from the top to display your current pace total. Below the display is the reset button, which you can use to reset the display to zero at any time.

The battery in my pedometer is empty, the display no longer displays - can the battery be changed?

You can change the battery yourself. We have prepared a manual (see file on the right).

What happens if I fall ill?

You are deemed to have reached your target.

What happens if I'm on holiday or abroad on business during the project?

Take your pedometer with you. If you are on your holiday you should easily find time to get some exercise. Enter your paces in the normal way, or tell your team captain – either while you're away or when you come back – on which days you hit your target.

What happens if the pedometer can't handle a particular sport?

You can easily convert all activities into steps. Enter the number of minutes at the corresponding activity in the conversion table in "My profile"; via caloric value the minutes will then be automatically converted into steps.

My sport doesn't appear in the conversion table. What should I do?

The table works on calorie consumption, so all you have to do is select a sport of comparable intensity from the list and enter the number of minutes.

What should I do when I forgot my password?

Click on "Forgot you passwort?" below the login window on the homesite. You will be asked to enter your e-mail-address or your username, then a new passwort will be generated and sent to you.

What happens if I am not getting the 10'000 steps during a few days?

If you don't reach your target on every day of a particular week or weeks, you can make up the deficit in subsequent weeks. If you accumulate a deficit of six days, for example, you would have to walk seven days a week for three weeks to make it up. See also "The rules".